Shipping and Charges purchase online

Shipping and Payment;

The following conditions apply:

Shipping methods

Shipping conditions

Delivery takes place domestically (Germany) and to the following countries: (Andorra, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, United Kingdom, Austria)

Shipping costs (including VAT)

Domestic deliveries (Germany):

We charge a flat rate shipping costs starting at €6.90 per order.
For refrigerated shipping, we charge a flat rate shipping costs starting at €10 per order.
For frozen shipping, we charge a flat rate shipping costs starting at €15 per order.
Pallet shipping to Germany, Austria, Switzerland and throughout Europe depends on the country and route; the price starts at €100 per pallet.

Deliveries abroad:

We calculate shipping costs abroad based on shipping weight:
Europa / EU:
up to 10 kg = €26.00
over 10 kg to 15 kg = €29.00 over 15 to 25 kg = €34.00
over 25 kg to 31.50 kg = €38.00

NON-EU:
up to 10 kg = €34.00
over 10 kg to 15 kg = €42.00 over 15 to 25 kg = €58.00
over 25 kg to 31.50 kg = €66.00

Shipping to non-EU countries

Additional customs duties, taxes and fees apply for deliveries to non-EU countries.
and for import sales tax at:https://ec.europa.eu/taxation_customs/index_de
and especially for Switzerland at: https://xtares.admin.ch/tares/login/loginFormFiller.do

Delivery times

Unless a different deadline is specified in the respective offer, the goods will be delivered domestically (Germany) within 1 - 5 days, for deliveries abroad within 5 - 14 days after the conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction). Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in a single shipment unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

Frozen and refrigerated products:

Depending on the order volume, your order will be packed within 24 hours. Delivery will then take place via DHL Standard or UPS Express on the next working day in a specially cooled Styrofoam box. Depending on the type of product, the packages are equipped with cooling pads or dry ice.
Dry ice can be used in the form of blocks or small pieces (pellets). You will find corresponding instructions for handling when opening the package - please pay attention to these! The coolants and freezers are used to keep temperature-sensitive products cool or frozen during transport.

Payment Methods

Purchase on account

When purchasing on account, you have 14 days after receiving the goods to make payment. So take your time and look at the items you want and then simply pay by bank transfer.

Prepayment via bank transfer

If you pay in advance, you transfer the amount within seven calendar days. This is how long the goods are reserved for you. The amount to be paid consists of the value of the goods and any shipping and service costs incurred.

When making the transfer, please indicate the exact intended purpose, which will be shown to you at the end of the order.

Last name

If you order something cash on delivery, the goods are usually sent immediately. This means that the seller does not wait until he can record payment. Cash on delivery is therefore a good alternative to paying in advance, where it can take one or two processing days until the seller has received your money and dispatched the ordered goods.

In addition, cash on delivery orders are usually possible even if you have a negative Schufa entry. Because: If for some reason you have a negative entry in the Schufa register, in most cases you will no longer be able to pay on account at an online shop or mail order company, i.e. after receipt of the ordered goods.

Pay cash in your supermarket

Select Barzahlen as your payment method

Shop and order online and choose Cash Payments as your payment method.

Receive the barcode

You will receive the barcode as a PDF attached to your order confirmation via email and can also request it via SMS or save it in your Apple Wallet.

Pay at partner branch

Scan the barcode at our retail partner's checkout and pay for your online purchase.

Retail partners

Paypal / Paypal Plus

With PayPal you can pay cashlessly easily and securely. To use it, you create a PayPal account once by entering your bank or credit card details - so you don't have to re-enter them every time you make a purchase. You then pay by entering your email address and a password and you will receive a payment confirmation by email. Your order will then be processed immediately. If ordered items are returned, the corresponding value of the goods will be credited back to your PayPal account.

With PayPal Plus we offer the three most popular payment methods: direct debit, credit card, installment payment. With PayPal installment payment you can pay online in installments. If this option exists, it will be displayed to you when paying in the online shop. Simply select PayPal as your payment method, log in and see whether “PayPal installment payment” appears as an additional option in your account.

Credit card

Credit cards are the most commonly used means of payment worldwide. As a customer, you are given a credit limit and usually pay back the full amount in one go at the end of the month. These currently include Visa, Mastercard, American ExpressCartes Bancairesand CartaSi.

AMAZON PAY

With Amazon Pay, you can use your Amazon account to shop on our websites as an e-commerce customer. Enjoy the freedom of a proven and secure online payment experience - without having to create a new customer account, enter account details or worry about security.

Instant bank transfer

SOFORT Banking is a payment method that is available in 8 European countries and is very popular in Germany. The payment method is based on the principle of Bank transfer. In contrast to a regular transfer, the consumer only has to verify the payment. Details such as the amount and the beneficiary are already filled in. SOFORT then makes the payment. The advantage of the payment method is that human errors are eliminated, making payment simple and quick.

Apple Pay

Apple Pay is Apple's own payment method, available to all Apple users in more than 35 countries. It works within the wallet app where a consumer places their payment cards. The actual payment method therefore depends on the cards stored in the wallet app. Currently only credit cards are supported. The Wallet app stores all the details and settings of the various payment cards contained within it. Payment is completed with a fingerprint or facial scan. This means that Apple Pay complies with the Strong Customer Authentication (SCA) (Strong Customer Authentication, SCA), provisions set out in Payment Services Directive 2 (PSD2).

Giropay (Minimum order value 10€)

In Germany, online payments are preferred by bank transfer. 51% of customers choose this payment method. This makes the Giropay system, supported by over 1,500 banks, an extremely popular payment method on the German market. Since the transfers take place in real time, payments via Giropay are also 100% secured.

Shipping and Charges